Effective: May 2025

At Modern Moods, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help with fair and clear policies.

Standard Return Window

You have 14 days after receiving your order to request a return. To be eligible:

• Item must be unused, unworn, and in original condition.
• You must contact us first through our Contact Page or email: [email protected].

Return Shipping Responsibilities

• You are responsible for shipping your return to us.
• Original shipping costs are non-refundable unless the return is due to our error or a faulty item.
• You must securely package the return and consider tracking and insurance. We do not accept liability for returns lost in transit.

Refund Process

1. Contact us within 14 days of receiving your item.
2. We’ll provide return instructions and our return address.
3. Ship the item back within 14 days of approval.
4. Once received and inspected, we’ll process your refund to the original payment method.

Note: It may take several business days for the refund to appear in your account.

Exchanges

We offer exchanges depending on stock availability. If an exchange is approved:

• Additional shipping costs may apply.
• We’ll notify you if the exchange cannot be fulfilled and offer a refund instead.

Faulty or Incorrect Items

If you receive:

• A faulty product, or
• An incorrect item (not matching your order)

Please contact us as soon as possible.
We may request a photo for assessment.

We will:

• Cover return shipping.
• Send a replacement OR issue a full refund (including original shipping).

Faulty item claims must be made within 2 months of purchase.

Items Damaged in Transit

If your item is damaged during delivery:

• Contact us promptly with a photo and keep all packaging.
• We will help arrange a replacement and lodge a claim with the carrier.

Orders Lost or Delayed in Transit

• If your parcel is delayed, we will lodge a case with Australia Post but cannot issue a refund until the investigation concludes.
• If Australia Post confirms your parcel is lost, we will either:
  • Send a replacement at our cost, or
  • Issue a full refund.

Deliveries to Unattended Addresses

If you opt to have your order delivered to an unattended location:

• Australia Post may leave it in a safe spot or redirect it to a post office.
• If tracking shows it was delivered but is now missing, we cannot accept responsibility. Please report this to Australia Post and local authorities.
• For high-value items, we recommend choosing a delivery address that is attended or using a PO Box.

Delayed Reporting

Please notify us of missing or problematic deliveries within 3 weeks of the expected delivery date. Delays beyond this may prevent us from resolving your issue.

Errors on Our Part

If we make a mistake with your order (e.g. wrong item, missing item, incorrect instructions):

• Contact us immediately.
• We will:
  • Cover all related shipping costs, and
  • Send the correct item or offer a refund if preferred.

Questions?

We’re here to help.
📩 Email: [email protected]
📄 Use our Contact Page for quick support.